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Frequently Asked Questions
Please refer to the ingredients list and description above for the full formula breakdown. If you have specific ingredient concerns, allergies, or skin conditions, we recommend reviewing the full ingredient list carefully before purchasing or contacting us for guidance.
Most products in our skincare range are dermatologist-tested and formulated to be gentle. If you have reactive or allergy-prone skin, we recommend doing a patch test on a small area of your jawline and waiting 24 hours before full use to check for any reaction.
Follow the usage instructions on the packaging for the best results. Consistency is key — most skincare products show noticeable improvements with regular daily use over several weeks rather than immediate overnight results. Store in a cool, dry place away from direct sunlight.
Orders are dispatched within 24 hours. Standard delivery takes 5–10 business days. A tracking number is sent via email once your order ships so you can follow your package in real time.
We offer a 30-day hassle-free return policy. If you are not fully satisfied with your purchase, contact our support team and we will make it right — no questions asked.
No rinsing is required! Micellar water is designed as a no-rinse cleanser. Simply saturate a cotton pad, press over eyes and face for a few seconds, then gently wipe away. Your skin is left clean, soothed, and ready for the rest of your skincare routine.
Yes! The oil-free formula effectively dissolves even waterproof mascara and long-wear makeup without harsh rubbing. Hold the soaked cotton pad over your closed eye for 10–15 seconds to let the micelles lift the makeup before gently wiping away.
Absolutely. This formula is specifically developed for sensitive skin, formulated at skin's natural pH level, and free from alcohol and harsh surfactants. It won't strip the skin or trigger breakouts, making it ideal for daily use even on reactive complexions.
It works beautifully as a standalone cleanser for light, everyday makeup. For heavier full-face makeup, sunscreen, or long-wear products, we recommend following up with a gentle face wash to ensure all residue is removed — this is known as the double-cleanse method.
Yes, it is ophthalmologist-tested and gentle enough for use around the eyes, including contact lens wearers. Remove lenses before cleansing. Always wipe gently without tugging the delicate skin around the eye area.